Results-driven IT professional with solid history of effective leadership and operational support; adept at providing high quality service and managing all aspects of IT / IS infrastructure development and administration. Design and deliver leading-edge technology solutions precisely aligned with business needs; lead high-caliber needs analysis, system administration, and user support activities. Seamlessly manage and execute change, mitigating risk and leveraging best practices. Skilled manager, trainer, and project leader, effectively directing multiple activities and driving performance excellence. CompTIA A+, Network+, and Server+ certified.